Refund policy

Cancellation and returns

30 days to decide

Your lamp should suit you and your home. That is why, as a consumer, you can register a return for your order from our online shop within a total of 30 days of receipt.

In addition to your statutory right of withdrawal, we offer you a voluntary right of return for this. The 30 days apply in total from receipt of the goods.

How the voluntary return works

1. Register your return
Write to info@less-n-more.live within 30 days of receiving the goods. Please state your order number and the items you would like to return. Sending your message in time is sufficient to meet the deadline.

2. Send the goods back
Then send the items back within 14 days of your message, complete and packed securely for transport, to:

the next less'n'more gmbh
Scheidtweilerstr. 79
50933 Köln
Germany

3. Receive your refund
If the conditions below are met, we will refund the purchase price of the returned items within 14 days of receiving and inspecting the goods, using your original means of payment.

Conditions of the voluntary return

You may unpack and inspect the goods as you would in a shop. For the voluntary return, they must be complete, undamaged and without signs of use beyond such an inspection. Please include all accessories supplied.

Please use the original packaging if possible. It is not a strict requirement; what matters is packaging that is safe for transport.

You bear the direct costs of the return. The cost of the original shipping is not refunded under the voluntary return. The cost information below also applies to returns by freight forwarder.

Custom-made items manufactured to your specifications or clearly tailored to your personal needs are excluded from the voluntary right of return.

Your statutory rights remain unaffected. These conditions apply only to the additional voluntary return. They do not restrict the statutory right of withdrawal described below or your statutory rights in respect of defects.

Statutory right of withdrawal

Cancellation policy

Right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason.

The withdrawal period is fourteen days from the day on which you, or a third party named by you who is not the carrier, took possession of the goods. If several goods from a single order are delivered separately, the period begins on receipt of the last item. For goods delivered in several partial shipments or pieces, it begins on receipt of the last partial shipment or piece.

To exercise your right of withdrawal, you must inform us

the next less'n'more gmbh
Scheidtweilerstr. 79
50933 Köln
Germany
Email: info@less-n-more.live
Phone: +49 (0) 221 – 999 844-80

of your decision to withdraw from this contract by means of a clear statement, for example by email or by letter sent by post. You may use the model withdrawal form below, but this is not mandatory.

To meet the withdrawal deadline, it is sufficient for you to send your notice of exercising the right of withdrawal before the withdrawal period expires.

Effects of withdrawal

If you withdraw from this contract, we shall reimburse all payments received from you, including the costs of delivery, without undue delay and at the latest within fourteen days from the day on which we received notice of your withdrawal from this contract. This does not include any additional costs resulting from your choice of a type of delivery other than the least expensive standard delivery offered by us.

We will make this reimbursement using the same means of payment you used for the original transaction, unless expressly agreed otherwise with you. In no event will you be charged any fees for this reimbursement.

We may withhold reimbursement until we have received the goods back or until you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back or hand over the goods to us without undue delay and in any event no later than fourteen days from the day on which you inform us of your withdrawal from this contract:

the next less'n'more gmbh
Scheidtweilerstr. 79
50933 Köln
Germany

The deadline is met if you send the goods before the period of fourteen days has expired.

You bear the direct costs of returning the goods.

For goods which, due to their nature, have to be returned by freight forwarder, the direct return costs within Germany amount to a maximum of €75.

Deliveries abroad by freight forwarder are only made after prior individual agreement. Before you complete your order, we will inform you of the delivery costs and also of the costs of a possible return by freight forwarder. If these cannot be calculated exactly in advance, we will give you a maximum estimate based on your order and your country of delivery.

To arrange a return by freight forwarder, please contact us at info@less-n-more.live. Your statutory right of withdrawal does not depend on our consent.

You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that was not necessary to check their nature, characteristics and functioning.

Custom-made items

The statutory right of withdrawal does not apply to contracts for the supply of goods that are not prefabricated and for whose production an individual selection or specification by you is decisive, or which are clearly tailored to your personal needs.

Choosing a regularly offered colour or standard version does not in itself make an item custom-made. Reduced items are not excluded from the statutory right of withdrawal merely because their price has been reduced.

Model withdrawal form

If you wish to withdraw from the contract, you can fill in this form and send it to us. Its use is optional.

To:
the next less'n'more gmbh
Scheidtweilerstr. 79
50933 Köln
Germany
Email: info@less-n-more.live

I/We (*) hereby withdraw from the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*):

__________________________________________________

Ordered on (*)/received on (*):

__________________________________________________

Name of consumer(s):

__________________________________________________

Address of consumer(s):

__________________________________________________

__________________________________________________

Signature of consumer(s), only if this form is sent on paper:

__________________________________________________

Date:

__________________________________________________

(*) Delete as appropriate.

Damaged or incorrectly delivered items

For justified complaints about defective or incorrectly delivered goods, we cover the necessary return costs.

Did your order arrive damaged, defective or incomplete, or did you receive the wrong item? Please write to us at info@less-n-more.live, ideally with your order number and clear photos.

Your statutory rights in respect of defects exist independently of the voluntary right of return. They are not restricted by the 30-day period, nor by the fact that you do not report a defect immediately.